|
|
An exclusive roundtable organized by the Internet and Mobile Association of India (IAMAI) in collaboration with Salesforce during India Digital Summit. This exclusive roundtable will focus on the topic, " Reimagining customer experience with Agentic AI" This closed-door roundtable will bring together C-level executives and key decision-makers to explore how Agentic AI is reshaping customer and agent experiences. It will delve into strategies to leverage AI for operational excellence, drive customer satisfaction, and foster agent productivity, all while addressing ethical and technological challenges.
This discussion will serve as a platform for thought leaders to exchange insights, share experiences, and define actionable strategies for leveraging Agentic AI in creating transformative customer and agent experiences.
Redefining Customer Experiences with AI
How Agentic AI enables hyper-personalization in customer interactions
Improving service delivery through predictive analytics and conversational AI.
Building trust: Transparency and Trust in AI-driven customer experiences.
Augmenting Agents through Agentic AI
Using AI to reduce manual tasks and enhance productivity.
AI as a co-worker: Collaboration between humans and AI systems.
Upskilling the workforce to work alongside Agentic AI tools.
Balancing Innovation with Responsibility
Addressing ethical challenges in deploying Agentic AI at scale.
Managing data privacy and security in AI-driven ecosystems.
Ensuring compliance with regulations and ethical AI frameworks.
Real-World Use Cases and Success Stories
Insights into successful AI implementations in customer service, sales, and other functions.
Challenges faced and lessons learned from leading AI adopters.
Future Roadmap for Agentic AI Adoption
Emerging trends in AI-powered customer and agent experiences.
Creating a scalable, adaptable, and sustainable AI strategy.
Founder And CEO
Ambitious Media
Head of Marketing and Sales
Aditya Grand Vacation
Internet and Mobile Association of India (IAMAI) is a not-for-profit industry body registered under the Societies Registration Act, 1860. Its mandate is to expand and enhance the online and mobile value-added services sectors. It is dedicated to presenting a unified voice of the businesses it represents to the government, investors, consumers, and other stakeholders. IAMAI represents varied sectors such as digital advertising, digital entertainment, TravelTech, online gaming, digital payments, Fintech, digital commerce, Edtech, Healthtech, Agritech, blockchain, Big data, ML, AI & IoT, AR/VR, LogisticsTech and so on. www.iamai.in.
Kalyan Biswas | kalyan@iamai.in | +91 99717 68811
Join us at IDS 2025.
Share your details and we will keep you updated.
Information filled by the user is subject to the Privacy Policy on the website.
Pullman hotel - Aerocity,
16th January
10:30 a.m.