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CXaaS: Balancing Personalization, Privacy, and Automation for Future-Ready Experiences

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Report on 'AI Driven Customer Experience'

Customer Experience as a Service (CXaaS) is revolutionising how businesses connect with customers by combining CCaaS, CPaaS, and Conversational AI. These innovations drive personalised interactions across BFSI, retail, and e-commerce. With AI-powered tools and GenAI self-service, companies can cut costs and boost customer satisfaction. The future lies in seamless, privacy-first journeys and unified touchpoints—unlocking loyalty and revenue growth in a competitive market.