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CX

Overview

Discover the future of customer experience in this power-packed track designed for industry leaders and innovators. From leveraging digital transformation to mastering AI, automation, and security in CX, this track dives into actionable strategies and real-world insights. With thought-provoking panel discussions, engaging fireside chats, and interactive dialogues, attendees will gain the tools to drive loyalty, elevate brand power, and create unforgettable customer journeys. Join us to unlock the secrets of CX success in a fast-evolving, hybrid world!

Track Speakers

Monish Vohra

EVP & Head Operations

SBI Card

Mohit Dua

Co-Founder & CBO

Ai Sensy

Abhishek Bali

CEO & Co-founder

ZIGRAM

Vivek Dwivedi

Assistant VP

FNP

Sandeep Singh Sachdeva

Customer and Seller Experience - Head

Snapdeal

Deepak Bhagchandani

Founder & CEO

DoubleTick.io

Nikita Malhotra Singh

Head Of Digital Marketing

Woodland

Dilpreet Singh

Head - Loyalty CRM and Partnerships

ITC Hotels Limited

Ramanathan RV

Co-founder and CEO

Hyperface

Agenda

CX
17 January 2025 | 11:00 Hrs. - 11:40 Hrs.
CX
Game of Channels: The New Rules of Engagement

Session Hall

Pullman - Meeting Room1

Session Format

Panel Discussion

Moderator

Mr. Nagesh Banga

AVP, Netcore Cloud

Speakers

Mr. Ajay Chaurasia

VP - Marketing, Product & Business, RupeeRedeeMr. Varun Mohan

Mr. Vivek Dwivedi

Assistant VP, FNP

Mr. Monish Vohra

EVP & Head Operations, SBI Card

Ms. Rutuja Kagwade

Monetization Partnerships, Whatsapp, Meta

CX
17 January 2025 | 11:50 Hrs. - 12:30 Hrs.
CX
Social Superpowers & Securing CX in a Digital Wonderland

Session Hall

Pullman - Meeting Room1

Session Format

Panel Discussion

Moderator

Ms. Aradhika Mehta

Founder, Brand Architect

Speakers

Mr. Akash Shukla

Director - Product & Design , Housing.com

Mr. Anurag Khurana

Founder & CEO, Newgen Gaming

CX
17 January 2025 | 12:35 Hrs. - 12:50 Hrs.
CX
1000 WhatsApp accounts in your pocket - key to unlocking Personalised CX on WhatsApp at Scale

Session Hall

Pullman - Meeting Room1

Session Format

Spotlight

Speakers

Mr Deepak Bhagchandani

Founder & CEO, DoubleTick.io

CX
17 January 2025 | 12:55 Hrs. - 13:25 Hrs.
CX
CX Economics: Making Every Experience Count

Session Hall

Pullman - Meeting Room1

Session Format

Panel Discussion

Moderator

Mr. Udit Agarwal

VP and Global Head of Marketing, Exotel

Speakers

Mr. Ruhbir Singh

Global CEO, Tatvic

Ms. Anamika Chatterjee

Head Customer Service - Retail Finance, Hero Fincorp

Mr. Santosh Kevlani

Director, Board of Directors, Myntra Ads

Mr. Kulin Shah

Co-founder, Onsurity

CX
17 January 2025 | 14:05 Hrs. - 14:45 Hrs.
CX
Omni-what? Cracking the Code to Seamless Customer Experiences Everywhere!

Session Hall

Pullman - Meeting Room1

Session Format

Panel Discussion

Speakers

Mr. Sandeep Singh Sachdeva

Customer & Seller Experience - Head, Snapdeal

Mr. Mohit Dua

Co-Founder & CBO, AiSensy

Mr. Anshuman Prakash

Head of Growth, DMI Finance

CX
17 January 2025 | 14:55 Hrs. - 15:35 Hrs.
CX
AI & Automation: The Secret Sauce to Loyalty

Session Hall

Pullman - Meeting Room1

Session Format

Panel Discussion

Moderator

Mr. Punit Chahar

Consultant

Speakers

Mr. Ramanathan RV

Co-founder & CEO, Hyperface

Ms. Nikita Malhotra Singh

Head Of Digital Marketing, Woodland

Mr. Rahul Pant

AD- Sales, Trackier

Mr. Desi S Valli

Founder & CEO, CleanDesk AI

CX
17 January 2025 | 15:45 Hrs. - 16:15 Hrs.
CX
Post-Pandemic CX & Brand Power

Session Hall

Pullman - Meeting Room1

Session Format

Dialogue

Speakers

Mr. Dilpreet Singh

Head - Loyalty CRM & Partnerships, ITC Hotels

Mr. Akashdeep Singal

Head of Marketing, Jar

Mr Saurabh Jain

Founder, Fun2Do Labs

Mr. Harshavardhan Chauhaan

CMO, Trident Group

Mr. Shantanu Chauhan

Director - Marketing, Noise

See you in...
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