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Overview

Discover the future of customer experience in this power-packed track designed for industry leaders and innovators. From leveraging digital transformation to mastering AI, automation, and security in CX, this track dives into actionable strategies and real-world insights. With thought-provoking panel discussions, engaging fireside chats, and interactive dialogues, attendees will gain the tools to drive loyalty, elevate brand power, and create unforgettable customer journeys. Join us to unlock the secrets of CX success in a fast-evolving, hybrid world!

Track Speakers

Vivek Dwivedi India Digital Summit 2025

Vivek Dwivedi

Assistant VP

FNP

Nikita Malhotra Singh India Digital Summit 2025

Nikita Malhotra Singh

Head Of Digital Marketing

Woodland

Akash Shukla India Digital Summit 2025

Akash Shukla

Director - Product & Design

Housing.com

Monish Vohra India Digital Summit 2025

Monish Vohra

EVP & Head Operations

SBI Card

Deepak Bhagchandani India Digital Summit 2025

Deepak Bhagchandani

Founder & CEO

DoubleTick.io

Mohit Dua India Digital Summit 2025

Mohit Dua

Co-Founder & CBO

Ai Sensy

Kulin Shah India Digital Summit 2025

Kulin Shah

Co-founder

Onsurity

Abhishek Bali India Digital Summit 2025

Abhishek Bali

CEO & Co-founder

ZIGRAM

Ramanathan RV India Digital Summit 2025

Ramanathan RV

Co-founder and CEO

Hyperface

Dilpreet Singh India Digital Summit 2025

Dilpreet Singh

Head - Loyalty CRM and Partnerships

ITC Hotels Limited

Sandeep Singh Sachdeva India Digital Summit 2025

Sandeep Singh Sachdeva

Customer and Seller Experience - Head

Snapdeal

Desi S Valli India Digital Summit 2025

Desi S Valli

Founder & CEO

CleanDesk AI

star india digital summit 2025

Agenda

CX
17 January 2025 | 11:00 Hrs. - 11:40 Hrs.
CX
Game of Channels: The New Rules of Engagement

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Panel Discussion

moderator IAMAI 2025Moderator

Mr. Nagesh Banga

AVP, Netcore Cloud

moderator IAMAI 2025 Speakers

Mr. Ajay Chaurasia

VP - Marketing, Product & Business, RupeeRedeeMr. Varun Mohan

Mr. Vivek Dwivedi

Assistant VP, FNP

Mr. Monish Vohra

EVP & Head Operations, SBI Card

Ms. Rutuja Kagwade

Monetization Partnerships, Whatsapp, Meta

CX
17 January 2025 | 11:50 Hrs. - 12:30 Hrs.
CX
Social Superpowers & Securing CX in a Digital Wonderland

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Panel Discussion

moderator IAMAI 2025Moderator

Ms. Aradhika Mehta

Founder, Brand Architect

moderator IAMAI 2025 Speakers

Mr. Akash Shukla

Director - Product & Design , Housing.com

Mr. Anurag Khurana

Founder & CEO, Newgen Gaming

CX
17 January 2025 | 12:35 Hrs. - 12:50 Hrs.
CX
1000 WhatsApp accounts in your pocket - key to unlocking Personalised CX on WhatsApp at Scale

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Spotlight

moderator IAMAI 2025 Speakers

Mr Deepak Bhagchandani

Founder & CEO, DoubleTick.io

CX
17 January 2025 | 12:55 Hrs. - 13:25 Hrs.
CX
CX Economics: Making Every Experience Count

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Panel Discussion

moderator IAMAI 2025Moderator

Mr. Udit Agarwal

VP and Global Head of Marketing, Exotel

moderator IAMAI 2025 Speakers

Mr. Ruhbir Singh

Global CEO, Tatvic

Ms. Anamika Chatterjee

Head Customer Service - Retail Finance, Hero Fincorp

Mr. Kulin Shah

Co-founder, Onsurity

CX
17 January 2025 | 14:05 Hrs. - 14:45 Hrs.
CX
Omni-what? Cracking the Code to Seamless Customer Experiences Everywhere!

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Trialogue

moderator IAMAI 2025Moderator

Mr. Sandeep Singh Sachdeva

Customer & Seller Experience - Head, Snapdeal

moderator IAMAI 2025 Speakers

Mr. Mohit Dua

Co-Founder & CBO, AiSensy

Mr. Anshuman Prakash

Head of Growth, DMI Finance

CX
17 January 2025 | 14:55 Hrs. - 15:35 Hrs.
CX
AI & Automation: The Secret Sauce to Loyalty

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Panel Discussion

moderator IAMAI 2025Moderator

Mr. Punit Chahar

Consultant

moderator IAMAI 2025 Speakers

Mr. Ramanathan RV

Co-founder & CEO, Hyperface

Ms. Nikita Malhotra Singh

Head Of Digital Marketing, Woodland

Mr. Rahul Pant

AD- Sales, Trackier

Mr. Desi S Valli

Founder & CEO, CleanDesk AI

CX
17 January 2025 | 15:45 Hrs. - 16:15 Hrs.
CX
Post-Pandemic CX & Brand Power

hall IAMAI 2025Session Hall

Pullman - Meeting Room1

format IAMAI 2025Session Format

Dialogue

moderator IAMAI 2025Moderator

Mr. Dilpreet Singh

Head - Loyalty CRM & Partnerships, ITC Hotels

moderator IAMAI 2025 Speakers

Mr. Akashdeep Singal

Head of Marketing, Jar

Mr Saurabh Jain

Founder, Fun2Do Labs

Mr. Harshavardhan Chauhaan

CMO, Trident Group

Mr. Shantanu Chauhan

Director - Marketing, Noise